Making a payment
Listed below are details on how to pay your rent, service charge or any other payments you may need to make to Circle Anglia. Please see tabs on the left of this page for specific payment information for Keyworkers, Leaseholders, Shared Owners, Market Rent and Temporary Accommodation tenants. There are also a list of Frequently Asked Questions (FAQs).
For all enquiries relating to payments or setting up a direct debit or other payment method please contact our Income Team on:
Phone: 0845 234 0791 or 01603 703 588
Email: IncomeC&L@circleanglia.org
IMPORTANT: If you are a Russet Homeowner, payment queries should be forwarded to your Portfolio Team Manager Sarah Chatfield on 01732 781 943. Russet residents can look at the back of their invoice for methods of payment, or call Sarah to discuss.
Ways to pay
You should pay your rent the first day of each month. We understand that you may want to make payments on another date each month, and we will accept payments later in the month as long as you do this regularly and you do not fall behind with your payments. We must agree the payment date with you.
Direct debit
We prefer you to pay by direct debit. With your welcome letter you should have received a direct-debit form. If you did not receive one and you would like to set up a direct debit you, please contact the Income Team on us to set one up over the phone or ask us to send you a form, or you can download the form below. Please note, this form does not apply to Russet residents who whould contact Sarah Chatfield on 01732 781 943 for any direct debit queries.
Circle Living Direct Debit Mandate Form
A direct debit is a regular payment to us from your bank or building society. Paying by direct debit is the easiest way for you to make sure you pay your rent and service charge on time and you pay the correct amount.
Online
Select the 'My Account' option on the list on the left of the screen and select ‘Leaseholder’. If it is the first time you have visited the site you will need to create your account, so make sure you have your tenancy reference number and Allpay reference number. After you have done this we will send you an email which contains a PIN number, which you can change to something more easy to remember next time you log in.
Allpay card
All residents receive an Allpay card as part of our service standards. This allows you to pay for something in an emergency, for example if another payment method has failed. You can use the card 24 hours a day, seven days a week. You can pay your rent and service charge in any post office or shop with an Allpay sign.
By phone
You can phone our Income Team on 0845 234 0791 and make a payment over the phone between 8.30am and 5pm, Monday to Friday. You can make a payment outside these hours by calling Allpay on 0844 557 8315 with your Allpay card.
An important reminder
It is your responsibility to pay your rent and service charge on time. As long as we are able to show that the charges are reasonable, we may be able to take legal proceedings against you if you do not pay.
Please contact us immediately if you are having trouble paying your rent or service charge. We cannot help you if we don’t know about your situation. Either the landlord or you can apply to the Leasehold Valuation Tribunal (LVT) to ask them to decide how reasonable the service charges are, and whether you are legally responsible (liable) for paying them.
Our advice to you
We understand that at times you may have financial problems. We can offer advice or give details of other agencies if you do not want to discuss your financial circumstances with us.
Leaseholders and Shared owners : what you should do to avoid losing your home
If you miss a payment or think you will miss a payment, do not wait for us to contact you. You should contact us straight away. We cannot help if we do not know you are struggling to pay.
We may be able to come to an agreement or arrange a payment plan to help you to pay your debts. It is important that you contact us as soon as possible if you are not able to make your monthly payments.
If you are having long-term financial problems, you may be entitled to benefits to help you with your housing costs. For more information on the benefits you may be entitled to, you can contact your local council or our Income Team, or check www.entitledto.co.uk.
If you would like free independent advice, you can contact organisations such as Citizens Advice, National Debtline and the Consumer Credit Counselling Service.
If you require any further information on how to make a payment please contact us. For contact details click here.