Useful contacts
Please find below some useful organisations and their contact details that may be helpful. This list is not exhaustive but includes details for organisations such as the Citizen's Advice Bureau, the Lease Advisory Service and the National Debt Helpline.
Useful Contacts
Allpay
Phone: 0844 557 8315
Website: http://www.allpay.net/
Benefits
Website: http://www.entitledto.co.uk/
Builders, handyman services and carpenters
The following organisations can help you search for an accredited tradesperson and give you advice about what to look out for if you need to employ a tradesperson.
Trustmark
Website: http://www.trustmark.org.uk/
Phone: 01344 630 804
DirectGov
Website: Direct Gov website (traders and service providers)
Carbon Monoxide Consumer Awareness Alliance (COCAA)
Website: http://www.becarbonmonoxideaware.com/
Gas
Phone: 0800 111 999
Oil
Phone: 0845 658 5080 (Oftec)
Solid fuels
Phone: 0845 634 5626 (HETAS)
All fuels
Phone: 0870 414 5533 (IPHE)
Council for Gas Detection and Environmental Monitoring (CoGDEM)
Phone: 0800 1694 457
Website: http://www.cogdem.org.uk/
Circle Anglia
Website: http://www.circleanglia.org/
Circle Anglia Head Office
Phone: 020 7288 4000
Fax: 0207288 4001
Circle Anglia House
1-3 Highbury Station Road
Islington
N1 1SE
Citizens Advice
Website: http://www.adviceguide.org.uk/
Communities and Local Government
Phone: 020 7944 4400
Email: contactus@communities.gov.uk
Website: http://www.communities.gov.uk/
Consumer Credit Counselling Service
Website: http://www.cccs.co.uk/
Freephone helpline open Monday to Friday 8am to 8pm
Phone: 0800 138 1111
Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NG
CORGI
CORGI has now been replaced by the Gas Safe Register. You can still contact CORGI on the details below and they can give you advice on gas safety.
Website: http://www.trustcorgi.com/
General reception
Phone: 0800 915 0480
Customer service
Phone: 0800 915 0485
Electricians
The NICEIC Certification Services and NAPIT (National Institution of Professional Inspectors and Testers) are national schemes who can help you find qualified electrical contractors.
NAPIT
Website: http://www.napit.org.uk/
NICEIC (National Inspection Council for Electrical Installation Contracting)
Website: http://www.niceic.com/
Phone: 0870 013 0382
Energy Saving Trust
For free, independent and local advice on saving energy.
Website: http://www.energysavingtrust.org.uk/
Phone: 0800 512 012
Gas Safe Register
Website: http://www.gassaferegister.co.uk/
PO Box 6804
Basingstoke
RG24 4NB
Phone: 0800 408 5500
Health and Safety Executive
Website: http://www.hse.gov.uk/
Phone: 0845 345 0055
Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
Website: http://www.ihos.org.uk/
Phone: 020 7421 3800
Lo-call: 0845 7125 973
Textphone: 020 7404 7092
Fax: 020 7831 1942
Email: info@housing-ombudsman.org.uk
Home Information Packs (HIPs)
Websites providing information about HIPs
http://www.homeinformationpacks.gov.uk/
Lease Advisory Service (LEASE)
Website: http://www.lease-advice.org/
Phone: 020 7374 5380
Leasehold Valuation Tribunal (LVT)
Website: http://www.rpts.gov.uk/
Phone: 0845 600 3178
National Debtline
Website: http://www.nationaldebtline.co.uk/
Phone: 0808 808 4000
National Inspection Council for Electrical Installation Contracting (NICEIC)
Website: http://www.niceic.org.uk/
Tenant Participation Advisory Service (TPAS)
Website: http://www.tpas.org.uk/
Phone: 0161 868 3500
Plumbers
If you need a plumber look for one who belongs to the Chartered Institute of Plumbing and Heating Engineering (CIPHE), and remember that if they are working on your heating system they should always be registered on the Gas Safe Register.
CIPHE
Website: http://www.ciphe.org.uk/
Phone: 01708 472791
Gas Safe Register
Website: http://www.gassaferegister.co.uk/
Phone: 0800 408 5500
Tenant Services Authority (TSA)
Website: http://www.tenantservicesauthority.org/
Phone: 0845 230 7000
Enquiries Team
Tenant Services Authority
1 Park Lane
Leeds LS3 1EP
The Residential Property Tribunal Service
This is the public organisation that can make decisions about disagreements to do with rent and leasehold, for tenants, leaseholders, landlords and local councils.
Website: http://www.rpts.gov.uk/
Phone: 0845 600 3178